Phil1961 said: The reset (reset the bluetooth pairing by holding down Back and Home for a few seconds, then point the remote at the TV and click in the selector wheel.I have a USG 20W and the WiFi footprint needs to be a bit larger. Looking for suggestions to extend the range or add an access point. Thanks in advance. The damn NVG589 modem on my ATT Uverse internet/phone service failed again today 12/5/15. This post will be a place to keep details of this and subsequent failures. AT&T History. The American Telephone and Telegraph Company (AT&T for short) has a long history dating back to Alexander Graham Bell. In recent history, the company. Artisteer - Automated Web Designer. Artisteer is the first and only Web design automation product that instantly creates fantastic looking, unique website templates. Frequently Asked Questions about Digitone's ProSeries Blocker. Answers to the Index questions automatically justify to the Top of page. Use the 'FIND on this page. Motorola NVG5. 10 help page for AT& T U- Verse users. This page is intended to help users of the Motorola NVG5. Modem/Router identify and solve some issues that I (and others) have encountered. It has a list of questions and answers to the most common problems after the intro part. Given I cannot longer attend to specific user requests, I suggest using Jordan's app to solve most of your problems quickly. It's free, and Jordan is there to provide support and answer questions in case of problems. I do suggest you consider donating to Jordan for his work. You can also read more details in this blog post. Intro. The two most common problems are: Webpages do not load fully. This problem will happen in any browser, not just Safari, Firefox etc. The problem is not in your computer or browser. It is within the NVG5. AT& T might tell you). To fix it, see answer number 4 in this post. Frequent line drops and disconnects - there can be several issues creating this problem. One solution is to ask AT& T to lower the speed of your connection. If it solves the problem, ask them to send a technician to test the quality of your line, or email me and I might be able to help. Updates. This is by far the most visited page on my site. It receives over 8,6. That is crazy! 2. It is more than 2 years old, and AT& T users still have problems. Unfortunately I cannot attend to users comments anymore, so I have disabled the commenting option - if you follow the instructions in this post carefully, it will solve your problems - really. I highly recommend using Jordan's app - Jordan has been very helpful in solving NVG5. AT& T is weird.. My Word. Press insists of constantly changing the pagination of this page - apologies. The Pay. Pal donation button is back - please consider using it. See Answer 4. If it will continue for long, I will be closing commenting. Just email me if you really have issues, or go through the comments and answers in this post. I'm surprised it even worked. If you have suggestions on how to improve this page or perhaps you have found other issues or solutions, please feel free to contact me through the details on the . It appears AT& T have been providing these modems since around August 2. Where can I find the Manual for the NVG5. Router/Modem? Follow this link to download the manual from this site, with the following disclaimer: At this time a manual is not available on AT& T's website or motorola website. However, a manual was submitted to the FCC as part of the approval process. It mostly fits the modems sent to consumers homes, but some interfaces (mainly the command line interface) seem to be disabled. It can be downloaded from: http: //transition. Grantee Code GZ5 and Product Code NVG5. The manual provided on this site was printed from that link. Copyright belongs to its respective owners. How do I access the modem's configuration page? Open a web browser and type in the modem's IP address and press enter. By default it is 1. This should display a page similar to this: NVG5. Main page . What do I do? This appears to be a main issue with the NVG5. DNS settings have an issue with waiting for response from the DNS servers (they give up too fast). To see if this is an issue with your connection, go to the . You will need to enter the device access code which can be found on a (yellow) sticker on the modem. Go over the log. If lines similar to the following appear, then you are having the DNS issues other people have: 2. T1. 6: 5. 3: 1. 3- 0. L3 dnsmasq. This is a little burdensome. This is done differently for a Mac or a PC. Specific instructions for each operating system can be found here.(b) Force the NVG5. If you have a router (such as a residential Wi. Fi router), this process is very easy. Then, in this router, set the DNS servers manually. To see how to do all of these, see question 6 below describing how to force the NVG5. However, from my experience (in the SF Bay Area), using Google's DNS significantly improves the network performance. To see how to use Google's public DNS servers, see here. The IP addresses are 8. If you want to check the performance of your connection, use http: //speedtest. Some of the websites I go to are stuck with a message from the NVG5. To fix this issue, clear the web browser's cache. In Google Chrome, this will be in Preferences- > Under the Hood- > Clear Browsing Data and make sure that . Luckily, the nice people at the AT& T forum have found a workaround. Making it work requires configuring both the NVG5. Here are the details: On the NVG5. This will save you some issues in the future. On the Home Router. Make sure the home router allocates DHCP addresses on the LAN on a different range than 1. For example, 1. 92. Tell the router to use a fixed WAN IP address (to not use DHCP to get an IP address from the NVG5. Then use the address from the NVG5. To check this, look under . If the IPv. 6 status is . Then restart the NVG5. Why did you create this page? I was a little frustrated with looking online for all the answers and finding the details scattered all around. Frankly, I'm surprised AT& T doesn't use their own forums to identify such issues, since they seem to be pervasive. I hope this page has put some order into all the issues. If you notice anything wrong or have any suggestion, shoot me an email (details are in the about me page). I created this page while being a grad student, and Ph. D students always have use for more Pizza, or books, so please consider supporting grad students at Cal, this way they can find a cure for cancer, or fix AT& T blunders. People there are really helpful. Try to make sure to post your Modem's log (see above for how to access it), and also screenshots of your configuration. If all else fails, contact AT& T Tier 2 Support.
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